Seri333 Privacy Policy – Our Commitment to Protecting the Personal Data of Malaysian Players

Seri333 ("we", "our platform") respects the privacy of every individual who uses our services. This Privacy Policy outlines our approach to the collection, processing, storage, and protection of personal data for all users of the seri333 platform in Malaysia.

This document applies to all your interactions with seri333, including when you visit our website, register an account, make a deposit via Touch 'n Go eWallet or DuitNow, play games such as live baccarat or jackpot slots, or contact our customer support team. In short, every touchpoint you have with seri333 is governed by this policy.

Seri333 operates as a data controller and bears full responsibility for ensuring that your personal data is processed lawfully, fairly, and transparently in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). For any questions regarding this policy, our privacy team can be reached via the contact details provided in Section 10.

Seri333 collects various types of data depending on how you interact with the platform. The following are the categories of data we may collect:

Data is collected through three main methods: directly from you (registration form, customer support), automatically (cookies, system logs) and from third parties (payment providers such as Touch 'n Go, GrabPay, Boost, or FPX for transaction verification purposes).

Every piece of data we collect serves a specific and legitimate purpose. seri333 uses your personal data for the following:

• Account Management: To create, verify, and securely maintain your seri333 account, including the login process and identity verification.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks) and managing withdrawals in Malaysian Ringgit (RM) accurately and securely.
• Service Delivery: Grants you access to all games on seri333, including live casino, slots, EPL football betting, Malaysia Super League, badminton, and e-sports.
• Identity Verification (KYC): To meet legal requirements relating to age and identity verification, anti-money laundering, and the prevention of other unlawful activities.
• Customer Support: Handling and resolving any enquiries, complaints, or technical issues you encounter via Live Chat or email.
• Platform Security: Detecting and preventing fraud, multi-account usage, bonus abuse, and other prohibited activities on the seri333 platform.
• Service Improvement: Analysing aggregated usage patterns (without identifying individuals) to improve the user experience, platform performance, and game offerings.
• Marketing Communications: Sending you information about relevant seri333 promotions, bonuses, and offers — only where you have given consent to receive such communications.

We will not use your data for any purpose beyond those stated above without first obtaining your consent.

Seri333 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, to operate our platform, we need to share certain data with the following parties in limited and controlled circumstances:

All third parties we work with are required to meet data protection standards equal to or higher than those we uphold at seri333.

Seri333 employs multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, alteration, or disclosure. The measures we have in place include:

• 256-bit SSL Encryption: All communication between your browser or app and seri333's servers is encrypted using TLS 1.3 — the latest security protocol used by Malaysia's major banks.
• Encryption of Stored Data: Sensitive data stored in seri333's databases is encrypted using AES-256, ensuring the data remains unreadable even in the event of unauthorised server-level access.
• Strict Access Controls: Only authorised seri333 staff with a legitimate business need are permitted to access your personal data. All access is logged and actively monitored.
• 24/7 Monitoring: seri333's security systems monitor for suspicious activity around the clock, with automatic alerts triggered by any unusual access attempts.
• Regular Data Backups: Data is backed up regularly to separate, secure locations to ensure service continuity and data recovery in the event of a technical incident.

Seri333 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the seri333 website.

You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect core platform functions on seri333, such as the ability to log in to your account.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding personal data that seri333 holds about you:

• Right to Access: You may request a copy of the personal data we hold about you at any time. Requests will be processed within 21 working days.
• Right to Rectification: If any of your personal data is inaccurate or out of date, you have the right to request a correction. This can be done directly in your seri333 account settings.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data, subject to any legal obligations we are required to fulfil.
• Right to Restriction: You may request that we restrict the processing of your data under certain circumstances — for example, while a dispute regarding data accuracy is under review.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time. Seri333 will cease all marketing communications immediately upon your request.
• Data Portability Right: You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.

To exercise any of the above rights, please contact the seri333 privacy team by email at support@seri333.ws with the subject line "Privacy Rights Request". Include your account number and details of your request. We will respond within 21 business days of receiving your submission.

Seri333 is a betting platform intended exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If seri333 discovers that personal data belonging to an individual under the age of 18 has been collected without our knowledge, the account in question will be suspended immediately and all associated data will be deleted within a reasonable timeframe. Parents or guardians who suspect their child has registered on the seri333 platform should contact us immediately at support@seri333.ws for prompt action.

Seri333 reserves the right to amend this Privacy Policy from time to time to reflect changes in law, technology, or our business operations. Any material amendments will be communicated to you via your registered email or an in-platform notification at least seven (7) days before the changes take effect.

The "Updated" date at the top of this page indicates when this Privacy Policy was last revised. We encourage you to check this page periodically to stay informed on how seri333 protects your privacy. Continued use of the platform after any revisions constitutes acceptance of the updated policy.

If you have any questions or concerns, or wish to exercise your privacy rights, the seri333 team is here to help. We are committed to addressing every privacy enquiry seriously and within the stipulated timeframe.

If you are dissatisfied with how we have handled your privacy enquiry, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP) — the government authority responsible for overseeing PDPA compliance in Malaysia.